TEAM (movie)


Servilux is a flexible organisation. Our team consists of more than one hundred fifty motivated employees. Together, we repair more than 200.000 electrical appliances annually, both under and out of guarantee. Our high degree of automation increases our efficiency and the quality of our work. But the heart of our business remains the professional expertise of our repair team.


PRODUCT PROFESSORS


Our product professors. He or she analyses the possible problems. Your defect appliance will always first be inspected by one of our product professors and then, on the basis of this inspection, he or she prepares a clear briefing for the repair team. Our product professors share their knowledge about 'their' products with their specialist colleagues at other repair services in the Benelux or at the manufacturer. Often, they can already help you over the phone to solve your problem.


BRAND PROFESSOR


Every brand that is repaired at Servilux, has a personal brand Professor. They represent the interests of "their" brand in all areas, from personal contact to file management. Because they know the processes and philosophy of the brand that they represent very thoroughly, they are able to provide solutions that fit into the corporate culture and brand image of our clients.


REPAIR SERVICE


This is the beating heart of Servilux. Thanks to their technical skills, experience and passion, our repair team returns your appliance to perfect working order in no time. At your home or in our own workshops. With the greatest care. And with a smile! 

Continuous training in the newest techniques and regular training courses with various manufacturers are an important part of their jobs. It is only this way that we can continue to guarantee you the best service.

That is why Servilux spends 3% of its sales turnover on training. That is almost twice the minimum requirement set by the sector.


LOGISTICS


Speed and efficiency are related, to a great extent, to prompt logistics. Therefore our employees continuously monitor your appliance as it makes its way through the repair process — from your home all the way to our workshops. And as quickly as possible back to you.

In addition, they also make the schedules and plan the routes for the members of our repair team on the road. And they ensure that all the parts which are needed during the day will be ready on time. Neatly sorted per assignment.