Servilux out of warranty repair rates from 01.01.2017

Hereby we inform you about our intervention rates.

Following is an example of a standard IN-HOME service:


+ Preparation costs: €36,30 VAT included
+ Driving costs: €58,70 VAT included
+ Labour costs (amount depending on the defect)
+ Parts costs (amount depending on the parts needed)

Following is an example of a standard WORKSHOP service:

+ Preparation costs: €20 (smaller devices) OR €36,3 (depending on the type of device)
+ Expedition costs (if applicable)
+ Labour costs (amount depending on the defect)
+ Parts costs (amount depending on the parts needed)

Overview:

Appliance

Price quote limit

Research cost

Travel cost home repair

Cost per transport per collo

TV > 65 inch

€225

€36,30

On demand

On demand

TV ≤ 65  inch

€225

€36,30

€58,70

€34

TV ≤ 49 inch

€175

€36,30

€58,70

€26

TV ≤ 40 inch

€125

€36,30

€58,70

€18,15

Bang & Olufsen

€175

€58,80

On demand

On demand

Olymp

€225

€36,30

€58,70

€34

washer/dryer

oven/refrigerator/freezer

€150

€36,30

€58,70

€34

Microwave

€75

€36,30

€58,70

€18,15

Espresso

€115

€36,30

€58,70

€15

Audio/Video/DVD/

robot vacuum cleaner

€75

€36,30

€9,50

Small household

€70

€20

€9,50

 °Cost per appliance  °All amounts are inclusive VAT.

Price quote limit

Servilux will send you a price quote if the repair costs are above this limit. If the actual repair cost is below this limit, Servilux will automatically carry out the repair, without prior approval of the client.

After a quote, there are 3 possibilities:

·  Client agrees with the quote, appliance will be repaired

·  Client does not agree, appliance is sent back, client pays research cost and, if applicable, travel    cost home repair/transport cost.

·  Client does not agree, appliance is not sent back, client pays research cost and, if applicable, travel cost home repair/transport cost.

Research cost

Cost to the cause of the defect and to determine the repair cost. If you do not agree with the repair cost, we will charge you the research cost and the possible travel cost home repair/transport cost.

Travel cost home repair

This is the travel cost to come to your home in order to repair the appliance. We will try to make a diagnosis of the defect in advance and we will order already the replacement parts. When these are in stock, we will make an appointment to come to your home to repair the appliance. These travel costs are to pay at all times.

If no travel cost home repair is mentioned in our rates, this means that you need to bring the appliance to our store and there is no possibility to carry out the repair at your home.

Transport cost

We will send a transport company to collect the defective appliance. You need to pack the appliance, worthily to transport. There is no repair at your home but just a pickup. We repair the device in our work shop and send it back with a transport company. Servilux cannot be held responsible for shipping damage.

Damage claims:

In case of damage upon receipt of the goods, you need to inform us within 24 hours.

Warranty claim after repair

We charge an administration cost of 18 Euro in case you claim a warranty after the repair has been taken place.

Repairs of brand names for which Servilux has no repair authorization

When Servilux receives ‘faulty appliances from brand names and/or product groups for which we have no repair authorisation from the manufacturer, we will send back the appliance non-repaired. We will, where appropriate, charge research costs, transport costs and c.o.d. charges. Therefore, we advice you to contact us first in case you are not sure if we are authorized to repair your appliance or not.

Replacement device

In case you want Servilux to provide a replacement device (if available), we charge a fee of 15 Euro for the duration of repair. Price excludes transport cost, includes VAT.